Bagthat! Customer Data Privacy Policy (POPIA-Compliant)
Effective Date: 13 September 2025
Last Updated: 13 September 2025
Bagthat respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
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1. Personal Information We Collect
We may collect and process the following information:
• Identity Information: Name, surname, date of birth.
• Contact Information: Email address, phone number, physical address.
• Account Information: Login credentials, purchase history, preferences.
• Payment Information: Securely processed via trusted third-party providers (we do not store full card details).
• Technical Data: IP address, browser type, and website usage data.
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2. Purpose of Collection
We only collect and process your personal information for legitimate business purposes, including:
• Fulfilling and delivering orders.
• Providing customer support and responding to queries.
• Sending updates, offers, and marketing communications (only with your consent).
• Improving our products, services, and user experience.
• Complying with legal and regulatory requirements.
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3. Legal Basis for Processing
We process your personal information based on one or more of the following:
• Your consent.
• The performance of a contract (e.g., fulfilling an order).
• Legal obligations.
• Legitimate business interests.
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4. Sharing Your Information
We do not sell or rent your personal information. We may share information with:
• Service Providers: Payment gateways, delivery companies, IT support.
• Regulatory Authorities: When required by law.
• Business Transfers: In case of mergers, acquisitions, or restructuring (with safeguards).
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5. Data Security
We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your personal information.
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6. Your Rights Under POPIA
You have the right to:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal information, where applicable.
• Objection: Object to the processing of your personal information for marketing purposes.
• Withdraw Consent: Withdraw consent for processing at any time.
To exercise your rights, please contact us using the details below.
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7. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. You can adjust your cookie preferences in your browser settings.
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8. Retention of Data
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
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9. Cross-Border Transfers
If your data is transferred outside South Africa, we ensure it is protected under appropriate legal safeguards.
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10. Contact Details
For questions, concerns, or requests related to your personal information, please contact our Information Officer:
Information Officer: Sizwe Mfusi
Email: customerservice@bagthatonline.co.za
Phone: +2783 880 3868